A hearing disabled passenger on a tour was provided a written summary of the passing sites when he inquired about the availability of assistive listening devices so he could hear the host’s anecdotes.  No assistive listening device was available.  The parties signed a Conciliation Agreement on July 22, 2021, which included the tour company purchasing and installing assistive listening equipment.  Upon completion of training and receipt of a final report, this file will be closed.

The complainant, who is Black, and his companion finished visiting a patient in a medical facility and were waiting in the lobby for a ride.  Security personnel approached Complainant and ordered him to leave the premises.  Security staff refused to answer Complainant when he asked what time the lobby closed.  Instead, security handcuffed Complainant advising him he was under arrest and trespassed from the premises for one year.  When Complainant’s friend kept inquiring what Complainant had done, instead of answering, security handcuffed and arrested her as well.  Security personnel did not approach or question any other patrons, none of whom was Black, in the lobby.  The parties signed a Conciliation Agreement on November 11, 2021.  Upon completion of training and receipt of a final report, this file will be closed.