Service animal not allowed at a clinic

Complainant alleged she was prohibited from accompanying their minor child into an exam room with Complainant’s service dog. When Complainant offered to show proof their service animal is
legitimate, Respondent refused stating that “the dog will introduce bacteria” into the exam room and refused to offer a reasonable accommodation. A Resolution Conference was held on March 30, 2023, with neither side coming to an agreement. An investigation determined there was substantial evidence, and a determination was issued June 30, 2023. Both parties entered into an agreement on December 1, 2023, agreeing to issue an apology letter to Complainant. Respondent had previously performed training and refreshed their public accommodations training outside of an agreement and agreed that they would continue annual training. Respondent completed the terms of the agreement and the case was closed January 25, 2024.