Race-based discrimination in a lobby

Complainant, who is Black, and his companion, finished visiting a patient in a medical facility and were waiting in the lobby for a ride. Security personnel approached Complainant and ordered him
to leave the premises. Security staff refused to answer Complainant when he asked what time the lobby closed. Instead, security handcuffed Complainant advising him he was under arrest and
trespassed from the premises for one year. When Complainant’s friend kept inquiring what Complainant had done, instead of answering, security handcuffed and arrested her as well. Security personnel did not approach or question any other patrons in the lobby, none of whom were Black. The parties signed a Conciliation Agreement on November 11, 2021. Respondent’s nondiscrimination training was completed. The Commission received notice from Respondent on June 6, 2023, confirming there have been no further complaints of discrimination and the case was
closed.