Homeowner denied emotional support animal

Complainant alleged that his Home Owner’s Association (HOA) discriminated against him by having a policy that excludes all animals, including Emotional Support Animals (ESAs) and service/alert animals. The Commission’s investigation found substantial evidence of discrimination, and a determination was issued June 29, 2023. On or around July 31, 2023, Complainant entered into a separate agreement with the HOA, and withdrew his complaint with the Commission shortly after. The Executive Director substituted as the complainant to pursue the Commission’s policy goals on August 18, 2023. Respondent entered into an agreement with the Commission on October 20, 2023, agreeing to update the HOA policy regarding service animals, post signage that service animals are welcome, and provide a relief area for service animals. Additionally, Respondent agreed to anti-discrimination training for all HOA board members. The Commission is monitoring the terms of this agreement.