Hearing Disability Required Accommodation to Order Food June 23, 2022 A deaf patron attempted to place a written order at the drive-through window of a fast-food restaurant but was denied service. Investigation revealed substantial evidence that Complainant attempted to place a written order as instructed by a sign posted at the drive-through order station. However, she was unsuccessful as the ordering process eventually took longer than commercially desired and the manager threatened to call the police. The complainant declined to sign the negotiated Conciliation Agreement so she could potentially pursue other civil remedies. The Executive Director substituted as the complainant to pursue public policy goals of training and for the Respondent to adopt an effective non-discrimination policy, and a Conciliation Agreement was approved on October 25, 2021. Due to logistical challenges, final training is expected to be completed by May 2, 2022.