Disability-based discrimination at a drive-thru

Complainant, who is deaf, alleges that he attempted to place an order through a restaurant drive-thru window using a mobile device as an accommodation for his disability. Complainant further
alleges that the drive-thru employee became frustrated, refused service, and subjected him to harassment and profanity. The Commission determined there was substantial evidence to support Complainant’s allegations and a determination was issued May 31, 2023. Conciliation efforts are ongoing.