Public Hearing Summaries Note: Click on the case title to download the case PDF. Sarah Jacobs vs. Kula Rentals Incorporated dba. Ginger's Restaurant Date of Decision: Basis: Physical/Mental disability Resolution: Pending Pubic hearing summary: Jacobs alleged Respondent discriminated against her based on her disabilities when Ginger’s denied her service because her service dog was not wearing a vest or harness that identified the dog as a service animal, and Jacobs did not provide identification to prove the dog was a service animal. The restaurant offered contradictory accounts of the incident; however, it confirmed Jacobs was denied service because her dog was not identifiable as a service animal and Complainant didn’t have documentary proof the dog was a service animal. Respondent stated that Jacobs was combative, argumentative, and threatening towards its staff, which Complainant denied. The Americans with Disabilities Act does not require a person with a disability to carry identification for their service animal or advertise their service animal’s status by means of wearing a collar or harness that displays the words “service animal” on them. Places of public accommodation may only ask whether the person has a disability and what job the animal performs. The Commission issued a substantial evidence determination on April 8, 2025, and re-served it on or about May 13, 2025. Ginger’s failed to respond to the Commission. The Executive Director issued a Certification of Conciliation Failure on June 5, 2025. An accusation was filed with the Office of Administrative Hearings (OAH) on July 21, 2025. A case planning conference was held on August 13, 2025, and the matter was assigned to the OAH alternative dispute resolution process. As of December 31, 2025, the matter is stayed pending mediation.