When Dogs Fly … December 31, 2016 A woman whose husband has a disability and uses a service dog alleged that they were discriminated against by a company that offers wilderness flightseeing tours that include a brief stop to walk around and take pictures. The company refused to transport the service dog. Commission staff found substantial evidence of disability discrimination because the company failed to consider if a reasonable accommodation was possible. The parties conciliated the case and the company adopted a policy that requires it to always engage in a discussion with a disabled customer to try to find an accommodation that will allow access to the company’s services. The company also obtained training for its managers and supervisors on disability discrimination and the reasonable accommodation process.